By using VietnamAirportAssistance.com (VAA) or any third-party website through which VietnamAirportAssistance.com services are provided, you agree to be legally bound by the following terms and conditions, which shall take effect immediately. VietnamAirportAssistance.com is committed to exceeding your expectations and ensuring comfort and security when booking lounge or meet and assist services with us. Please review the Terms and Conditions below. If you require further information, please contact us via email at: [email protected]
Booking Confirmation:
Your booking will be confirmed based on the following conditions:
Acceptance of these terms.
Completion of a booking form.
Full payment.
Upon acceptance of your payment, confirmation will be issued for each booking. It is essential to have your booking confirmation and/or booking reference number when traveling to enable the service provider at the airport to verify your booking.
Included Services:
Our prices include the airport facilities/services listed on the individual lounge and meet and assist pages.
Acknowledgment and Agreement:
By using our services, you acknowledge and agree to the following:
Comply with specific requests related to airport safety and security.
Follow all reasonable directions, instructions, or orders issued by airport employees or VAA staff, whether verbally or in writing.
Comply with any other reasonable terms issued verbally or in writing by the airport authorities or VAA .
Meet & Assist/ Fast-track Service:
a. The meet and assist service will typically commence when the Agent meets you and end when the Agent leaves you.
b. For services at airports or pick-up locations, it is the customer’s responsibility to locate and wait for the VietnamAirportAssistance.com agent at the specified meeting point. The agent will contact the customer if they cannot locate them. Failure to do so may be considered a “no show,” and no refund will be provided.
c. If the flight details change to a different flight number and/or carrier, it is the customer’s responsibility to inform VietnamAirportAssistance.com in advance.
d. The customer must declare in advance any Dangerous or Disallowed Goods to be carried. The agent will not be held responsible for any penalties, loss, damage, costs, claims, or expenses resulting from a breach of this requirement.
Flowers:
VietnamAirportAssistance.com ensures that all flowers provided and ordered by the customer will be fresh and meet the required quality standards.
Fast Track:
a. VietnamAirportAssistance.com provides the fast track service in some airports, as specified on the Meet & Assist specific pages. However, VietnamAirportAssistance.com cannot be held liable if immigration officers, under any circumstance, do not permit the agent to pass through the “Fast Track” counters.
Lounges:
a. Directions: Please ensure you have directions to your lounge. Directions are included on your customer booking confirmations.
b. Airside/Landside: Airside lounges are located after Passport Control and can only be used by customers with a valid boarding card. They may not always be suitable for domestic flights. Landside lounges are located before Passport Control and can be used by non-traveling individuals or people on domestic flights.
c. Smoking: Smoking is prohibited in any airport terminal building, including the airport lounges, unless designated smoking rooms or cabins are available.
d. Luggage: For security reasons, you must keep your luggage with you at all times, even if you plan to return.
e. Announcements: While we may display flight information or make flight boarding announcements, agents working for NAS are not responsible for ensuring that you board your flight.
f. Arrival Times: You can arrive at the lounge up to four hours before your flight. An additional fee will apply for every additional hour beyond this limit.
g. Children: Some lounges may restrict access for children. Where children are allowed, they must be accompanied by an adult at all times. Please check before booking. Passengers under 18 years old must be supervised by a parent, guardian, or responsible adult at all times and must not have access to alcoholic beverages.
h. Groups: No groups of ten passengers or more (including groups made through multiple bookings) will be allowed entry to the lounge unless prior authorization has been granted before booking and arrival. If prior authorization has not been requested, the lounge reserves the right to decline entry.
i. Use of Lounge: The use of lounges is subject to the terms and conditions of each lounge in the country of departure. Each lounge will make reasonable efforts to provide the lounge facilities during the advertised hours. However, the lounge reserves the right to vary the hours of operation or temporarily close the lounge (for refurbishment, relocation, etc.). In such cases, an alternative lounge may be provided. The lounge will also make reasonable efforts to maintain a suitable environment, including cleanliness and the availability of lounge staff. To ensure the highest quality of service, we reserve the right to refuse entry or require a passenger to leave the lounge at any time for any reason deemed appropriate, such as being under 18 and unaccompanied, being intoxicated, behaving in a manner that causes discomfort to others, or not wearing appropriate clothing.
Cancellations, Amendments, and Refunds:
a. Cancellation Refunds:
If the cancellation is made more than 48 hours before the confirmed service time, a 100% refund will apply.
If the cancellation is made between 48 and 24 hours before the confirmed service time, a 50% refund will be provided.
If the cancellation is made within 24 hours of the confirmed service time, no refund will be applicable.
b. Amendments:
Amendments can be made up to 2 hours prior to the scheduled service. Amendments made less than 2 hours before the scheduled service will be considered a “No-Show.”
c. No Shows and Declined Service:
No shows or service declined for any reason will be charged at 100%.
d. Refund Processing:
Any refund due to you will be paid within 30 days of the date on which you cancelled your booking.
e. Promotional Codes:
Please note that when products are booked with a promotional code, no refunds can be given.
f. Disruption due to Natural Phenomena:
In the event of disruption caused by natural phenomena, including volcanic activity and adverse weather conditions, our normal cancellation and refund terms will apply.
General:
a. Use of Data:
VAA will use your data to provide the service, conduct market research, including statistical analysis of subscriber behavior, and send you details of services. Your customer information will not be passed on for use by third parties.
b. Events beyond Control:
VAA will not be liable to you if events beyond its control prevent it from performing its obligations.
c. Amendments to Terms and Conditions:
VAA may amend these terms and conditions from time to time, and the amended terms will come into force at the time they are posted.
d. Property Loss or Damage:
In no circumstances will we accept any responsibility for the loss or damage to any property belonging to you or any other passenger.
e. Jurisdiction:
These terms are subject to the laws of Vietnam government, and the parties agree to submit to the jurisdiction of the Vietnamese courts.
f. Assignment and Severability:
VietnamAirportAssistance.com may assign or transfer its obligations at any time. If any parts of these terms are found to be invalid or unenforceable, the other provisions shall remain in force.
Problems with the Services:
If you encounter a problem with your booking, please inform the service provider immediately to give them the opportunity to rectify the problem. If you do not advise the provider at the time, it may be difficult to pursue a complaint later. Please submit any outstanding issues in writing (with receipts if appropriate) within 30 (thirty) days of the date of the VietnamAirportAssistance.com service by email to: [email protected]
Use of the Website:
You agree not to use, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use www.VietnamAirportAssistance.com content (including text, images, URLs, pricing information, etc.) in any way except for your own personal, non-commercial use.
Security of Information:
No data transmissions over the internet can be guaranteed to be 100% secure. While we strive to protect your personal information, VietnamAirportAssistance.com cannot ensure or warrant the security of any information you transmit to us via the internet, and you do so at your own risk. Once we have received your transmission, we will use our best efforts to ensure its security on our systems.