Vietnam Airport Assistance
FAQs
1. What is Vietnam Airport Assistance?
Our Vietnam Airport Assistance (including Immigration Fast Track and Airport Transfer) is designed to streamline and expedite the airport experience at major Vietnamese airports. Our Meet & Greet service enables you to bypass long queues, language barriers, and the complexities of navigating the airport. Our knowledgeable agents assist passengers with security, immigration, luggage handling, and drop-off. Upon arrival, our representative will warmly welcome you and guide you through all post-flight procedures, while for departing flights, we facilitate pre-flight formalities. The Fast Track service is available for all flights arriving at or departing from Tan Son Nhat International Airport (SGN) in Ho Chi Minh City, Noi Bai International Airport (HAN), Da Nang International Airport (DAD), Nha Trang International Airport (CXR), and Phu Quoc International Airport (PQC), ensuring a seamless travel experience for all passengers.
2. Why Use Vietnam Airport Assistance?
This service is designed to help travelers obtain their visa stamp and visa sticker at Vietnamese airports, making it a convenient alternative to save time, particularly after a long flight. Here are some advantages of using the Fast Track service, including a personalized arrival experience:
– A convenient and expedited way to secure your visa.
– You’ll be greeted at the gate by one of our agents.
– No need to wait in long lines; you’ll receive your visa stamp without queuing.
– Assistance and guidance through a “fast track” immigration process.
– Please note that you can customize this service to meet your specific requirements.
3. Who Is Recommended to Use Vietnam Airport Assistance?
Fast Track service can significantly reduce waiting times at the airport for obtaining your visa. It is particularly recommended for:
– Business travelers with important meetings scheduled shortly after their arrival.
– Elderly, pregnant women, and infants who want a hassle-free experience.
– Travelers with tight transit connections.
– Anyone who values their time and wants to avoid airport queues.
4. How Does Vietnam Airport Assistance Work?
For Arrival Assistance:*
– Step 1: Apply for the Service – Complete the secure form: Vietnam Airport Assistance Form or contact us via email at [email protected] to apply for Fast Track Service.
– Step 2: Make the Payment – Verify your flight information and make the payment for the Fast Track service.
– Step 3: Confirmation of Service & Arrangement – Upon arrival, a friendly staff member holding a sign with your name will greet you, ensuring a seamless experience. You can skip immigration queues and make the most of your time in Vietnam with our Fast Track Service. To book this service, simply provide your flight number and preferred meeting time (for departure flights) on our website.
5. What Happens If I Am Late or Early?
For arrivals, if your scheduled landing time changes, our representative will adjust their schedule to meet you upon arrival. For departures, if you anticipate being early or late to the airport, please contact our representative to adjust the meeting time.
6. What If I Can't Locate My Representative?
Contact us immediately through one of the following means:
– Hotline / WhatsApp / Viber: +84 768 879 868 or +84 981 639 686.
– Send an email: [email protected].
7. Is Tipping the Representative Necessary?
Tipping is not required or expected, but if you receive exceptional service and wish to express your gratitude with a tip or gratuity, you may do so at your discretion.
8. Do You Offer Service for Connections (Transit, Layover, Transfer)?
Yes, we provide services for connections, which involve both arrival and departure from the same airport within 24 hours without leaving the airport. This service can include switching between domestic and international terminals, re-checking in landside, or using airside transfer desks.
9. How Can I Make Changes to or Cancel My Booking?
If you have received your booking confirmation, please email to [email protected] or the service provider as soon as possible to request changes. Please note that a percentage of the price paid may be charged for changes with less than 48 hours’ notice. Refer to our Terms and Conditions for more information. If you do not meet the airport representative or decide not to take a booked service, no refund or credit will be issued.
10. Are There Any Other Restrictions When Using These Services?
Each airport may have its own rules and regulations that can sometimes override the local provider’s operating procedures. Additionally, temporary security measures or alerts may impact parts of the standard VIP service. In such cases, these circumstances are beyond our control and may be considered force majeure.